Chase Bank

Reviews

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  I've visited this branch two weeks ago because it was close from my house and the experience was totally disappointed. I've done the business with Chase bank for personal banking since I was in a college and I have never been treated like what she did. Her name was Puneet S. Kalra. I went to change my name and address. I clearly mentioned her "I am here to change my name and address." She only changed my name on the checking account. So, I asked her again to change my address since she didn't listen what I said at the first time. She said "You didn't ask for address change but I will do it for you." I was intimidated by her attitude but I didn't want to be disrespectful. I let her be. Then I asked her to change credit card information also and she told me to call the number on the back of my credit card. I went to other banks and they changed both my checking account and credit card information as usual. Anyway, I called the number on the credit card and they told me to go to a Chase branch for further assistance because they need legal documents and the banker needs to verify that they checked original documents. By the time, I was clarified that the bank just banished me. She also continuously mentioned that I look too young to get married and to have a mortgage. I tried to take it as a compliment but from the impression from her, it is very difficult to convey the message as a positive response. I spoke to my family about recent experience and they already knew about this branch so they go to other chase even though it is a mile further. I went to other chase and their service was excellent. Chase has always impressed me and been informative with their quality service and staff but the current experience that I had with this branch was the worst experience I've ever had. I usually don't write a review but this time I am posting this review because I hope there will be no other individual who gets treated as I got.
  By Daniel Hwang, March 23, 2018

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